Frequently Asked Questions

Patient Records, Privacy & HIPAA

Are you able to tell me if you transported a friend or family member?

The Health Insurance Portability and Accountability Act of 1996, also known as HIPPA, prevents us from releasing any individually identifiable information related to the past, present or future health information of an individual. This includes but is not limited to things like names, dates of birth, gender, ethnicity, contact information and transport destination of any patients to which we have provided care, without receiving the proper release forms. You can find out more about HIPAA by visiting the HHS website.

Where can I find the forms I need?

If you are an Attorney or Governmental Agency, you can download the form you need by clicking this link. (Opens a fillable/downloadable PDF.)

If you are a patient, or an authorized representative of a patient, you can download the form you need by clicking this link. (Opens a fillable/downloadable PDF.)


Do you accept volunteers?

We do currently accept volunteer members, please contact us for a volunteer application.

Do you have paid positions?

We currently employ EMT, EMT-Intermediate, EMT-Critical Care and EMT-Paramedic providers with our agency in per-diem, part time and full time capacities.

Are you currently hiring?

We hire applicants as positions open up in our schedule, we encourage you to reach out to us if you are interested in working for us to see if we currently any available openings. Additionally, we are always accepting applications for current NYS certified providers, even if we do not have an opening. We will retain your application for one year past the date of submission and will reach out to you to confirm if you are still interested should a position become available. Please see our “Work For Us” page for an application.

Do you offer employment benefits?

We offer employee benefits including health insurance and supplemental insurances. Please let us know if you are applying and would like to know more specifics that are up to date.

For Patients

I have questions about a bill I received, who do I contact?

We do not perform our own billing in house, and instead use an agency to submit bills on our behalf. You can contact them at the phone number below.

ProClaim EMS Solutions

Phone: (914) 366-4004

Where can I be transported if I call 911?

DISCLAIMER: We make every attempt to respect the hospital destination choice of our patients, however in certain circumstances we are not able to accommodate all decisions. Please speak with the ambulance crew that responds to your 911 call about what hospital destinations are best for your condition.

Some hospitals do not offer all medical services such as Cardiac Catherization Labs, Level 1 or 2 Trauma Services, Emergent Orthopedic Services or Behavioral Health Services. By transporting a patient to a hospital that does not provide appropriate care for their specific medical condition, the patient may suffer worse outcomes or need to be transferred by ambulance at a later time. Additionally, some patients may be experiencing a life threatening emergency that requires them to be transported to the closest available hospital for stabilization. Our crews will discuss the best option for your individual condition when able to do so.

Some of the hospitals to which we transport :

Binghamton General Hospital (Binghamton, NY)

Wilson Memorial Hospital (Johnson City, NY)
Chenango Memorial Hospital (Norwich, NY)

Our Lady of Lourdes Hospital (Binghamton, NY)

A.O. Fox Tri-Town Campus(Sidney, NY)

A.O. Fox Oneonta Campus (Oneonta, NY)
Mary Imogene Bassett Hospital (Cooperstown, NY)

Guthrie Cortland Medical Center (Cortland, NY)